The best influencers, utilising good interpersonal and communication skills, possess an ability to get other people to want to lend their support. Their skills are generally made up of a strong combination of interpersonal, communication, presentation and assertiveness techniques.

It can occasionally be very one way, but a positively influential relationship is generally a two-way approach and is basically about changing how others perceive you. Influencing is about understanding yourself and the effect or impact you have on others; we consider how to build rapport easily and gain buy-in from anyone, and how to dramatically increase your confidence to work with people of all levels.

Influencing others is, in essence, having the confidence, ability and willingness to use your verbal and non-verbal skills to make things happen whether that may be to a group, or one to one or indeed, over the telephone.

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.

In a busy and competitve working environment, the ability to manage one's time effectively is of paramount importance. This competency integrates efficient and affordable ways to discover how you can achieve more, feel less overwhelmed and make the time you have really work for you through identifying top time wasters and how to tackle them, with tips for setting and achieving goals including NLP-based 'SMART plus', 5 tips for achieving goals and targets, delegation made simple, and a very simple planning system that works time after time.

Imagine managing your day smoothly and easily and having the tools to deal with all those distractions that you face all the time!

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.

An interesting, enlightening and highly effective presentation can be the difference between success and failure. This is a crucial competency for anyone who may wish to develop the skills for making competent, confident and dynamic corporate presentations.

You may wish to be able to effectively build rapport in a group environment? You might like to develop more confidence when presenting? Flexibility of approach to group presentations and the use of positive language, embedded questions and tag questions are integrated with strong observation skills to assess delegate 'buy-in', ensuring that any presentation you make will be a fun, relevant, rewarding and satisfying exprience for everyone involved.

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.

Essentially, anyone wishing to become a qualified Trainer will require some form of certification. Learning and development is of paramount importance in many workplaces today and larger organsiations tend to employ in-house trainers to ensure that their staff are regularly and continually equiped with the knowledge and skills necessary to compete effectively.

The competency not only extends basic training techniques by encouraging a dynamic and flexible approach to training delivery, but also takes into account some of the recent advancesand concepts in accelerated learning and NLP for a holistic approach. This may typically include looking at training needs and objectives, learning styles and preferences, structure, planning and design of training sessions and how to make training sessions interesting, stimulating and effective for everyone.

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.

Leaders and managers are generally always in charge of other people, and in order to manage people effectively and gain their respect and buy-in, you need to be able to motivate them.

To do this, and to be in a position to motivate your people, you need to recognise that people are all different and have different emotional and physical needs. Good managers therefore need to have a level of understanding of what actually does motivate their staff - what they need, in effect, that will make them do what you want them to do!

The traits of a good leader include a level of recognition that some people will come to work to earn money (existence needs) and have no desire either to get on with others (relatedness needs), or to earn promotion (growth needs), for example. Others might work to meet people, have a personal challenge and/or sense of achievement ( relatedness needs). Others will work to gain experience to get promotion (growth needs). For others it maybe a combination of these but the bottom line is that, as an effective manager, you are able to recognise and act upon these needs.

When you are able to effectively motivate and inspire people, no task appears too great to take on and you team will have a greater sense of purpose, achievement and improved group dynamic. You become a very positive role model and your people feel valued, encourged and empowered.

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.

Businesses must continually reinforce the key aspects of customer service in the work environment and focus on  interesting and inspiring fundamental innovations to ensure that all thier customers are always 100% satisfied and delighted.

This is not a myth - this is fact. And if organisations are to succeed in today's highly competitive marketplaces, quick wins and loyal, repeat customers can surely be gained and retained through them knowing that the service they get from you will be second to none - the best!

The basic principles of giving people what they want are not rocket science - it's actually a fairly simple equation. By creating a culture where service excellence is seen as the norm and happens at every single opportunity you are literally driving your customer's loyalty.

And through creating positive experiences for customers from the word go, through an endless string of needs being positvely understood and promises kept, you can achieve stronger performance and massively improve the results, profit and longevity of your business or organisation.

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.

Why are win-wins so important?

If a situation is win-lose, it creates an adversarial relationship regardless of the environment - thats why!

This sort of relationship or mindset can obviously be highly negative and wasteful of both time and energy. Huge amounts of energy and often, money, are spent for nothing, trying to protect, motivate and transact in a less than positive atmosphere.

Through creating win-win's, we build trust, we develop understanding and we nurture common respect. And from an economic or commercial perspective, this surely must be more advantageous than devoting large amounts of time, effort and resource towards things that simply are not going to happen!.

Creating win-wins and growing strong, healthy business relationships lead to better networks, lower costs, more motivated teams and less stressed managers. It will ultimatley help both sides get more value, in effect, from the relationship whilst at the same time improving the commercial activities of both parties. Simply put, win-win are just that for everyone involved.

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.

Projecting your thoughts, visions and ideas in such a way as to cause somebody or something to change can be very powerful indeed. This can be made easy through fascinating, interesting and entertaining insights into the systematic study of language and the correlation between mental and verbal communication.

The use of and/or an understanding of the latest Neuro-Linguistic advances can enable managers to make the most of a wider range of communication tools, skills and language and this can be of huge advantage in todays commercial environments.

Being a fluent and strong communicator can create more self-confidence and can be used to ensure and clarify understanding, gain buy-in, postively negotiate and produce effective presentations, as well as creating the advantage of being able to converse assertively with people at all levels, anytime, anywhere.

To know more about how you can develop this competency, or how pitchblue can help to develop this competency in your teams please contact one of the pitchblue team.